Warranty

SMSLaser One-Year Limited Warranty Policy

1. Warranty Term and Scope

SMSLaser ("the Company") warrants to the original purchaser that all products ("Products") sold by the Company shall be free from defects in material and workmanship under normal use for a period of one (1) year from the date of receipt.

This warranty applies only to the original purchaser and is non-transferable.

2. Requirements for Warranty Service

To obtain service under this limited warranty, the customer must:

  • Provide valid proof of purchase (e.g., invoice, receipt, or order confirmation email).

  • Promptly notify the Company of the product defect within the warranty period.

3. Warranty Claim Process

To initiate a warranty claim, please follow these steps:

  1. Send your name, contact information, product model, a detailed description of the defect, and proof of purchase to our customer support email: support@smslaser.com

  2. The Company will evaluate your request and provide further instructions, including how to return the product for inspection and repair or replacement.

4. Remedies

If the Company confirms that the Product is defective and covered by the terms of this warranty, the Company will, at its sole discretion:

  • Repair the defective Product.

  • Replace the Product with a new or refurbished product.

  • Refund the purchase price of the Product (in certain special circumstances).

5. Warranty Exclusions (IMPORTANT)

This limited warranty does not cover any problems or damage caused by:

  • Accident, abuse, misuse, fire, water damage, earthquake, or other external causes.

  • Operation outside the Product’s permitted or intended uses.

  • Use of parts or components not manufactured, sold, or recommended by SMSLaser.

  • Unauthorized service (including repairs performed by personnel not authorized by SMSLaser).

  • Normal wear and tear, cosmetic damage (scratches), or aging.